Wave-length offers Equality and Diversity Training

Wave-length offers Equality and Diversity Training

Whether you are in a leadership role or are just starting your career Wave-length have a session to fit. **Feedback from Tanat Coaches and TTC**

When: 2nd May, 2013

 ‘Access all Areas’ – can you really leave access to chance?

Do you run courses, events, meeting or public activities? Do you ever know that they are accessible to those with a disability? Do you ask about access requirements? Are you confident you know what to do? What to say? Do you know the law that requires this?

If not then this is the event for you, don’t leave access to chance

This course is aimed at anyone responsible for running events, festivals, conferences, training sessions, public meetings and/ or any other type of public activity.  Suitable for any sector, public, private or voluntary

 The session will look at:

  •  How best to run an accessible event/meeting or public activity
  • The law and how you might apply it
  • Stepping above the law, delivering best practice so as to ensure everyone has a valued experience
  • Understanding the challenges faced by people that might be attending and how to overcome them
  • Looking at responsibilities for access, your responsibilities and the venues
  • Looking at how planning can help reduce risk of litigation, money and/or reputation
  • How best to manage a situation on the day

 Attendees will learn how

  •  Understand the key areas of the law in respect of access
  • To confidently plan an accessible activity/event/meeting
  • Be able to approach an event in a structured and managed pro-active way and not one of re-action
  • Be able to identify potential barriers and innovative ways to overcome them

 In addition attendees will be provided with a useful guide and checklist so as to adapt their own management tool

Duration 3 hours with coffee and tea available ahead and during the session 9.30am – 12.30pm

Cost £40.00 per delegate             

Date 04th September 2013

Learning will be assessed within the session and an internal certificate will be provided for attendance and subjects discussed

 To book your place or find out more details contact Wave-length at info@wave-length.org.uk

Political Correctness: Etiquette and Language

Does she take sugar? – What should I do, say and when do I offer support?

Do you speak in public, provide courses, work in customer care, or simply engage with the wider community.  Do you feel confident in speaking to people with disabilities? Do you know what language to use? Whether you should offer support? What information should you ask?  Ever wanted the floor to swallow you up when you have said or done the wrong thing?  What should you do ahead of meeting people?

If you are not confident in all or most of the above then don’t leave it to chance

This course is aimed at anyone that meets the public, works in hospitality, customer care, presenters, trainers, receptionists and customer support etc.

The session will look at:

  •  What to say – current accepted language and de-bunking a few myths
  • How to pro-actively manage customer interactions
  • The law and how it applies in this case
  • Stepping beyond the law, delivering best practice so as to ensure everyone is treated with dignity and respect
  • Understanding the challenges faced by people and how to overcome them
  • Valuing diversity why it matters
  • Looking at how planning can help reduce risk of litigation, money and/or reputation
  • How best to manage a situation on the day

Attendees will learn how

  •  Understand the key areas of the Equality Law with respect to customer care
  • To confidently engage with people with a range of disabilities
  • Recognise inbuilt prejudices, fears and how they might be overcome
  • Be able to identify potential barriers and ways to overcome them

 In addition attendees will be provided with some useful guides and resources

Duration 3 hours with coffee and tea available ahead and during the session 9.30am – 12.30pm

 Cost £40.00 per delegate             

Date 11th September 2013  

Learning will be assessed within the session and an internal certificate will be provided for attendance and subjects discussed

To book your place or find out more details contact Wave-length at info@wave-length.org.uk

Making the Hospitality Sector More Accessible

Are you welcoming everyone?

In the UK it is estimated that there are over 10 million people with a disability, that’s 1 in 5.  Their spending power estimated at 80 billion. Now ask yourself how many people visit your restaurant, bed and breakfast, bar, hotel, meeting room, visitor attraction on their own? Not many, so perhaps to the hospitality sector the spending power is much higher.  So are you missing out on this potential income?

Are you as accessible as possible? Could you do more? Does improving access mean spending more money? What information should I share? What does the law really say? Don’t leave things to chance

This course is aimed at anyone that provides hospitality/tourism services.  This might be restaurants, bed and breakfast, hotel, restaurant or ‘day out activity’

The session will look at:

  • How to make your venue/site more accessible
  • How to improve the visitor experience
  • The law and how it applies to the visitor/hospitality sector
  • Stepping beyond the law, delivering best practice so as to ensure every customer feels valued
  • Understanding the challenges faced by people and how to overcome them
  • Valuing diversity why it matters
  • Looking at how better planning might bring more customers/visitors
  • How best to manage a situation on the day

Attendees will learn how

  •  Understand the key areas of the Equality Law with respect to the sector
  • To make simple (and large) changes that make a difference to access
  • To confidently engage with people with a range of disabilities
  • To manage expectation of those visiting you
  • Recognise inbuilt prejudices, fears and how they might be overcome
  • Be able to identify potential barriers and ways to overcome them

 In addition attendees will be provided with some useful guides and resources

Duration 3 hours with coffee and tea available ahead and during the session 9.30am – 12.30pm

Cost £40.00 per delegate             

Date 18th September 2013 

Learning will be assessed within the session and an internal certificate will be provided for attendance and subjects discussed

To book your place or find out more details contact Wave-length at info@wave-length.org.uk

Tune In: To Equality and Diversity – Introduction to the How, What, Why and Who

What’s in it for me?

A good all round introduction to the Equality Act 2010, helping people to understand the aims of the law and the wider values of equality and diversity in the community; What role they plan in ensuring its application.

Next Session: 9th May, 2013

What’s in it for me?

A good all round introduction to the Equality Act 2010, helping people to understand the aims of the law and the wider values of equality and diversity in the community; What role they plan in ensuring its application.

Sessions are £50.00 each

Additional Dates

20th November 2013

Who is this aimed at?

All New Staff, those wanting an introduction to Equality and individuals who wants to understand the law and best practice

Where and When?

Time: 9:30 AM – 1:30PM

Venue:  Head Office in Hadley

Bookings to info@wave-length.org.uk

Cultivating Culture – A Disability Equality Training for Leaders and Managers *NEW DATES ADDED*

Suitable for Equality Champions, Senior Management, Trainers, HR and Customer Care Leaders, Board Members who need to understand the law, best practice and challenges faced in respect of disability. This session will look at improving knowledge, building confidence in delivering change throughout the organisation and helping to overcome challenges faced through very practical methods

Next session: 2nd May, 2013

Sessions cost £350.00 now £90.00

What’s in it for me?

Wave-Length will be holding  Events In  2013 at The Head Office in Hadley. The training will include:

An understanding …
. Of current legislation and best practice in delivery
. Of the barriers faced by customers and staff and how they might be overcome
. Management strategy, how to train, create culture change and provide support
. Further research, resource material options and fresh approaches to delivery

“Ann’s easy going delivery made the course a thoroughly enjoyable day whilst ensuring the course ran at a good pace with large amounts of information and lots of useful examples.  The information provided should be disseminated to everyone not just employees’. – TTC

“The facilities were excellent as well as an impressive buffet providing ample food and refreshments.Thank you for providing a well-structured course, which has greatly improved my understanding of the barriers that people with Disabilities face on a daily basis.” – Tanat Coaches

The dates for the Training sessions are:

FUTURE DATES *NEW*

24th September 2013 – £350.00

if you would like to attend, contact: sue@wave-length.org.uk

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